Internet City

Since the dawn of the answering service, every new technology was predicted to be the death of the industry. From the answering machine, to call forwarding, to voice mail, each was predicted to bring the industry to it’s knees. Yet, the impact has been quite the opposite. The same predictions of the fall of the mighty answering service industry have applied to internet technology. Yet, instead of becoming the beginning of the end of answering services it has opened a whole new world of opportunities. The internet is used in almost every facet of running an answering service.

It has changed the way that the industry communicates with it’s clients, potential clients as well as the way that the service communicates amongst itself. The internet has opened a world of opportunities and expanded the variety of services that a call center can provide. The internet has also provided the answering service with a whole new revenue stream, while it has helped reduce major costs such as phone bills, long distance service and equipment costs.

The first way that the internet has changed the answering service industry is through sales. Companies are no longer relying on yellow page advertising to attract customers. Most businesses rely heavily on search engine and placement marketing to attract potential customers. Because of this, the potential customer is more technically savvy and the whole sales process changes, integrating email and interactive marketing tools to aid in the potential sale. Sites such as superpages.com have replaced the outdated yellow pages as guides, but the internet in general has opened eyes as well as potential markets for answering service companies.

The internet has also replaced the need for expensive equipment and software needed to provide upscale services, such as order taking and appointment setting. The need has been replaced by simple and inexpensive web site integration. Here the answering service can actually take orders, set appointments and provide information by being directly linked to the customers web site. Internet usage has actually increased the need for live customer service as opposed to diminishing it’s usefulness.

Customer communication has changed dramatically as well. Answering service’s have more options in reaching it’s clients at a much reduced costs. Email messaging, text messaging and online posts are a byproduct of the answering service industry adapting and progressing with internet technology. The exciting aspect of this change is that the future of the industry is endless. As more and more people use the internet the scope and depth of the services offered will continue to change and develop, making this a most exciting time in the answering service industry.

Internet TV IPTV stands for Internet protocol television which many people prefer to call Internet personalized television. ABC’s World News program was the very first television program to be broadcast over the Internet in 1994.

If you never heard of IPTV, you are not alone as many people do not know what it is, even though they might already have experienced a taste of what it is. In simple terms, it is a television service that users subscribe to so that they can receive television shows on their TV that is connected to an Internet protocol network via a broadband or DSL connection. Most people have digital or satellite television now and have the ability to watch videos on demand. The cable or satellite company provides a list of videos that the user can choose to watch. The movie will begin to play when the user selects it. It is called video on demand because the consumer gets to select when they want to watch the movie, unlike with regular network television where the viewer doesn’t get to decide when they will watch a program. The viewer must watch the program when the network airs it or must make provisions to video tape or TiVo the show to watch at a later date. Video on demand is a tiny taste of what internet tv is about, but it is so much more than that.
internet tv programming combines video, data and voice services and while this is not a new idea, it is finally and idea that is ready to go viral. Now that technology is moving forward with leaps and bounds, providing a service fusing all three into one service is a reality. Broadband and DSL provide a high speed pipe through which the data can be sent. In the past internet access was very slow and could not reasonably transmit audio and video in a quick enough way to be beneficial. Technological advances with broadband and DSL have changed the scope of what is possible. Subscribers to web tv would have to have a box attached to their broadband or DSL Internet connection so that the programming can be received via the television. The box is similar to those that are installed by cable companies.
The term IPTV was coined in 1995 by a company called Precept Software. The company engineered and created a software application that could transfer audio and video over the internet using an Internet Protocol. The application was designed to offer distance training solutions for businesses. Precept Software was acquired Cisco Systems in 1998. Cisco was looking to integrate streaming video with network management technology to create a network platform for delivering high-quality video over IP. Cisco still owns the rights to the IPTV trademark, and is considered a big palyer in the internet tv arena.
Audionet is an Internet radio company that began broadcasting news content from several television stations in 1998 featuring continuous live Internet feeds. Audionet claims to be the very first company broadcasting continuous web casts. Today, Audionet carries programming from over 85 television stations along with full length music current music releases and catalogs of past releases. Audionet has many users from other countries.
Shortly thereafter other companies jumped into broadcasting continuous live web casts with content from local television stations. Many of these companies offer programming from other countries which has been fairly successful. Countries such as China and India do not have the infrastructure to support cable so they are banking on the success of internet tv.

The main feature of internet tv is the interactive capabilities that will be available to subscribers. It will be different from cable programming because with cable, the subscribers are forced to accept the programming that the cable companies provide. With web tv, subscribers will be able to select the programming that they want. For example, the viewer will be able to watch programming based upon subject title or the actor’s name. The video will be overlaid with graphics, text and audio, so if the viewer chooses they will be able to look up information such as sports stats on the player or team that they are watching or can find out past acting credits of actor they are watching.

Online TV will be like TiVo because the viewer will be able to record programming and will have the ability to pause live action, fast-forward and rewind. If a subscriber can set it up so that they receive incoming e-mail and instant messages over the television. Their caller0ID can be displayed on the television too. The viewer will be able to watch Online TV as picture in picture, so they can surf the Internet or watch another channel while still watching the original programming in the small picture in picture on screen.

The possibilities of what web TV can offer subscribers are endless. If a subscriber is running late, with a cell phone or PDA he can call his I.P TV and tell it to record the baseball game that he won’t be home to see. If your are watching a cooking show, the viewer can dash off an email to the chef. Subscribers will be able to order the clothing that their favorite actors are wearing on TV, and all from the comfort of their living room sofa or recliner.

Web TV is currently in the testing phase in the United States. There are some kinks that need to be worked out as to how the delivery system works. To be a successful product, the broadband infrastructure must be in place to meet the demands of the subscriber. If a television show breaks up during transmission because the pipeline isn’t large enough to accept all of the data that needs to get through, the subscribers are not going to keep paying for the service.

We often hear the word internet. Internet means connects the computers or persons to each other. In the broad meaning Internet is a global system of interconnected computer networks that use a set of protocols called TCP/IP. It is a network of networks that consists of millions of public and private, business, academic, and government networks of local to global scope that are linked by wireless connection, fiber optic, copper wires, cables, and other technologies.

The Internet carries a vast array of information resources and services, most notably the inter-linked hypertext documents of the World Wide Web (WWW) and the infrastructure to support electronic mail, in addition to popular services such as online chat, file transfer and file sharing, online gaming, and Voice over Internet Protocol (VoIP) person-to-person communication via voice and video.

In modern age, the Internet is a public, cooperative, and self-dependent service available to millions of people worldwide. Physically, the Internet uses a portion of the total resources of the currently existing public telecommunication networks. Technically, what distinguishes the Internet is its use of a set of protocols called TCP/IP (for Transmission Control Protocol/Internet Protocol).

Difference between Internet and World Wide Web
The terms Internet and World Wide Web are often used in everyday speech without much distinction. However, the Internet and the World Wide Web are not one and the same. The Internet is a global data communications system. It is a hardware and software infrastructure that provides connectivity between computers. In contrast, the Web is one of the services communicated via the Internet. It is a collection of interconnected documents and other resources, linked by hyperlinks and URLs. for more information see below

Internet means connects the persons or computers to each other. In the broad meaning Internet is a global system of interconnected computer networks that use
a set of protocols called TCP/IP. It is a network of networks that consists of millions of private and public, academic, business, and government networks of local to global scope that are linked by copper wires, fiber-optic cables, wireless connections, and other technologies. The Internet carries a vast array of information resources and services, most notably the inter-linked hypertext documents of the World Wide Web (WWW) and the infrastructure to support electronic mail, in addition to popular services such as online chat, file transfer and file sharing, online gaming, and Voice over Internet Protocol (VoIP) person-to-person communication via voice and video.

In modern age, the Internet is a public, cooperative, and self-dependent service available to millions of people worldwide. Physically, the Internet uses a portion of the total resources of the currently existing public telecommunication networks. Technically, what distinguishes the Internet is its use of a set of protocols called TCP/IP (for Transmission Control Protocol/Internet Protocol).

Difference between Internet and World Wide Web
The terms Internet and World Wide Web are often used in everyday speech without much distinction. However, the Internet and the World Wide Web are not one and the same. The Internet is a global data communications system. It is a hardware and software infrastructure that provides connectivity between computers. In contrast, the Web is one of the services communicated via the Internet. It is a collection of interconnected documents and other resources, linked by hyperlinks and URLs.

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